Returns Policy

We want you to be happy with your purchase. This Returns Policy explains your options if you're not. Your statutory consumer rights are unaffected.

The 14-day right to cancel

Under the Consumer Contracts Regulations 2013, you have 14 days from the day you receive the goods to change your mind and cancel for any reason.

To exercise this right:

1. Email returns@partcycle.co.uk with your order number, stating that you wish to cancel
2. Send the part back within 14 days of telling us
3. The part must be returned in the condition you received it — unused, untested in a vehicle, with all original packaging

You pay return shipping for change-of-mind returns. We refund the original purchase price (including original delivery if you paid for delivery) within 14 days of receiving the part back.

If the part is faulty or not as described

If a part arrives faulty, damaged in transit, or significantly different from how it was described in the listing:

• We pay return shipping. We arrange collection at our cost.
• We offer a full refund or a replacement at your choice.
• You have 30 days from delivery under the Consumer Rights Act 2015 to reject the goods for a full refund.
• Beyond 30 days, you're entitled to repair, replacement or partial refund.

Please contact us within a reasonable time of discovering the fault, with photos of the issue.

If the part doesn't fit your vehicle

If the part was listed as fitting your specific vehicle and it doesn't, we treat that as "not as described" — see above. We pay return shipping and refund in full.

If you bought the part on a "likely fit" or "interchange" basis and it turns out not to fit, it falls under the 14-day right to cancel — you pay return shipping and we refund the part cost.

If you confirmed fitment with us before purchase and it turns out we were wrong, we pay return shipping.

Warranty claims

Every part comes with a warranty (typically 12 months — check your specific part). If the part fails during the warranty period under normal use:

1. Email warranty@partcycle.co.uk with your order number, a description of the fault, and photos if relevant
2. We may ask you to send the part back for inspection (we pay shipping)
3. If the warranty claim is valid, we'll repair, replace or refund at our discretion

Warranty does not cover damage from incorrect fitting, continued use after a fault appeared, or normal wear-and-tear consistent with the part's grade.

Items we cannot accept returns on

For reasons of safety or hygiene, the following are non-returnable once dispatched, unless faulty:

• Airbags and seatbelt pretensioners (legal restrictions on resale of "fired" units)
• Catalytic converters where serial-number tagging has been removed
• Parts that have been fitted to a vehicle, except where the fault was pre-existing and undetectable before fitting
• Parts modified or altered from their delivered condition

How to return a part

Pack the part securely (original packaging if you still have it, or equivalent). Include a copy of the dispatch note or write your order number on the packaging. Send to:

For large items (engines, gearboxes, panels) contact us first — we'll arrange a pallet courier.

Refund processing

Refunds are processed within 14 days of us receiving the returned part, back to the original payment method. Bank processing can add 2-5 working days.

Contact

For any return, warranty or refund question:

Returns: returns@partcycle.co.uk
Warranty: warranty@partcycle.co.uk
General: hello@partcycle.co.uk